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IT Support / Software•March 2008
Marsh & McLennan
Server maintenancePythonExcelHelp Desk
IT Support & Systems
Role
Corporate Data-Center
Environment
Python, Bash & Excel
Tools
The Idea & Challenge
Maintaining operational IT infrastructure, user workstation support, and data-center systems within a large multinational corporate environment.
Role & Technical Scope
Provided technical help-desk support to colleagues, diagnosed hardware and software issues, assisted with data-center maintenance, and built automation scripts in Python.
Outcome & Learning
Supported enterprise IT infrastructure, user workstation operations, and data-center reliability for a global multinational corporation.
- Infrastructure & Operations: Provided technical workstation help-desk support, diagnosed hardware/software incidents, and maintained data-center hardware uptime for corporate offices.
- Operational Automation: Built administrative Python scripts to assist in routine diagnostic and IT maintenance workflows.